Cancellation Policy

Cancellation Policy

 

Cancellations by Participants

• All bookings and deposits are non-refundable except as required by Australian Consumer Law (e.g., in the case of major service failure).

• If you cancel:

  • More than 30 days before the retreat: You may receive a full refund.

  • 14-30 days before: You may receive a 50% refund.

  • Less than 14 days before: No refund is available.

    • If another person is able to take your space on the retreat, then you will receive a 90% refund due to platform fees.

Cancellations by Us

• If we must cancel the retreat (e.g., due to force majeure, insufficient numbers), you will receive a full refund or the option to transfer to another retreat.

• We are not responsible for any other costs incurred by you (e.g., flights, travel insurance).

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Refunds

• No refunds for digital products are available; this includes Gift Cards.

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Australian Consumer Law

• Nothing in this policy limits your rights under the Australian Consumer Law. If there is a major failure with the service, you are entitled to a refund or compensation.

• You can contact us on info@retreatwithleah.com to arrange your cancellation.